Booking Policies and FAQ
Policies
Payment Policy
Once you have finalized your package and filled out the event detail form, we will send you an official contract via “Digisign”. A 50% deposit is required at the time of scheduling to hold your reservation. We cannot hold dates until we receive your deposit and the signed agreement. There is a $500 non-refundable deposit amount.
Payments can be made via Venmo, Zelle, PayPal, Credit Card, Cash or Check.
Final payment must be received no later than 30 days prior to your event. If you are booking within 30 days of your event, the full amount is due upon time of scheduling to hold your reservation
Refund Policy
There is a $500 non-refundable deposit required with booking. The remaining deposit and any additional payment can be refunded up to 24 hours prior to the event.
If the event is cancelled by us due to an act of God (inclement or dangerous weather), your deposit and full payment will be refunded. If a situation requires us to cancel mid-event, we will prorate the time we were there and send you a refunded amount for the time we missed.
If the event is cancelled by the client on the day of the event, the full balance is non-refundable.
Weather Policy
If there is dangerous weather or an Act of GOD that could put our handlers or animals at risk, we will cancel the service and provide you with a full refund. This type of cancellation is at the full discretion of A&R Petite Livestock Farm.
FAQ
What is “operational time?”
Operational time is when the donkeys and handlers begin serving guests. Once they begin serving, their operational time starts and there are no breaks (e.g: for the ceremony) for the time contracted for.
What types of things can the animals serve in their baskets?
Our burros can serve any beverages (or party favors, snacks that are individually wrapped, or programs, etc.) you provide. We do not sell alcohol, but our handlers are certified servers and can serve alcohol. We can serve wine or champagne we just need the bottles to be opened beforehand. *** We do not supply the beverages for their baskets!
What if they go to the bathroom at our wedding?!
Our animals wear a “potty bag” that hides sight and smell. This is a discrete black bag that is tucked under their tail to ensure that we “leave no trace” at your gorgeous venue!
Can we pick which animals will come to our event?
When booking burros, or sheep, we ensure that healthy, rested, happy animals are ready to serve your guests! We cannot allow you to pick your specific animals as a variety of factors goes into which pair will serve your special event!
Can we book just one burro?
We currently only book a pair of burros together or a pair of Valais Blacknose sheep as these are herd animals species must travel together!
Do you only book for one hour of operational time?
Generally, yes. After hundreds of weddings and events we have found that guests LOVE their animal experience, their beverage from their fluffy server, their photos with the animals, their cuddles. After an hour they are hungry, feeling relaxed, and ready to move on to the main event. This is such a unique novelty experience, so in the wedding environment we recommend one hour of operational time..
Contact us
Have a few questions before your book? Don’t hesitate to ask!
Let’s make your event unforgettable!
